Payment options

How Do I Pay/Place an order?

We only take online orders, this keeps our stock levels correct and also keeps our admin time to a minimum which allows us to keep our prices very competitive!   Please place your order through our website where you will receive automatic updates and you will be able to track your order every step of the way.

You can pay for your order using a debit/credit card at the checkout, alternatively if you need to pay by bank transfer/cheque you can select “Pay by bank transfer” at the checkout. You will automatically be emailed an invoice for you to download and make your payment, all our details are on the bottom of the invoice. (Please make cheques payable to First Rescue Training & Supplies Ltd as this is our company Trading name).  Please use your order number as the payment reference so that we can match your payment up quickly.

Please note if you choose the “Pay by Bank Transfer” option your order is placed on hold and will not be processed until payment is received and we cannot guarantee items will still be available if payment is not made promptly as stock is allocated on a payment received basis. If payment is not received after 7 days you will automatically be sent a reminder email and if payment is not received after 2 weeks your order is automatically cancelled and you will need to place your order again. (Sorry for any inconvenience but we cannot ‘hold’ onto stock due to the high demand of Defibrillators and accessories).

Can I Send a Purchase Order (PO) to place my Order?

We only accept official PO’s from the Emergency Services, this includes Police, NHS and Fire Service.  Please email your official PO to sales@defibwarehouse.co.uk.  Your order will be processed and dispatched but we kindly ask for prompt payment where possible after you have received the goods.

If you are a company and do not fall into the Emergency Services category you will need to follow the steps in ‘How do I pay’ – there is a notes box at the checkout  where you can add your PO number in.  All orders must be paid for prior to dispatch of goods.

Do I have to Pay VAT?

All orders are subject to VAT which is added at the checkout.  If you are placing an order from a Charity you may be able to claim VAT Exemption but you will need to check if you are eligible and download the relevant VAT Exemption Certificate from the Government website
If you are eligible you will need to email your VAT Exemption Certificate to us at sales@defibwarehouse.co.uk so we can set up your order for you.  All orders must be paid for prior to shipping.

Please note we do not take orders for items that are not in stock (unless stated) so if our website says ‘In Stock’ then we physically have stock and you can expect your order to be processed.

If you have any other enquiries please contact us using our contact form and Thank You for your business!

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