Terms and Conditions

Cooling off period

If you are a consumer and are not completely satisfied with your purchase for any reason, simply return the product to us in its original condition, including all original packaging and documentation within 7 days of receiving your order. We do however reserve the right to charge for any carriage charges that may be involved.Please note that the EU Distance Selling Directive (2000) covers consumers and does not apply to contracts made between businesses.

Return of goods / Cancellation of Order

If you cancel an order that we are processing or that has been delivered a 25% fee will be payable. We also reserve the right to refuse credit or replacements if returned goods and or packaging are damaged or of sub-standard condition.

Shortages or missing items

It is the customer’s responsibility to check that they are signing for the correct number of parcels that have been delivered. Any shortages must be reported within 48hrs. Once you have opened your parcels please check that all items included on your delivery note are present. Any missing items must be reported to us within 48hrs.


If any damaged goods are found upon opening the package, the customer must report this to us within 48hrs. All packaging must be retained as this will be required for us to raise a claim against the parcel carrier.


Online Delivery charges within Mainland UK Subject to availability, your order will be delivered within three to five working days. Our standard delivery charge’s are £9.95 + vat for orders under £150.00 and / Free on orders over £150.00 nett value.  Please note the following will incurr an extra shipping cost, please see your shipping calculator for costs: Highlands of Scotland, Scottish Isles, Northern Ireland, Channel Islands, Isle of Man and Scilly Isles.

Please Note

  • Working day excludes Saturday, Sunday and bank holidays.
  • Delivery times are subject to the availability of goods
  • We only deliver within the UK.

We use three types of delivery service dependent on the weight, size and value of the order:

  • Royal Mail First Class Post
  • Courier service (we use Parcelforce and UPS)
  • Hand delivered by one of our expert staff (this is provided when you have purchased our installation service)


All prices listed are net/excluding VAT unless otherwise stated. We reserve the right to change prices without notice. To remain competitive and offer you our customers the best value for money prices will go down as well as up from time to time depending upon market fluctuation. For bulk orders of single products please contact us for prices.

Payment Options

Available Payment Options:

We offer a range of payment options to ensure ordering your new equipment is fast, secure and easy. Our payment options range from buying your goods outright and paying upfront, 30 days credit (approved customers only) or leasing your goods.

Credit/Debit card Payment

Visa, Maestro, American Express and MasterCard

All credit/debit card payments will be processed via sagepay our 100% secure payment gateway. We do not store card details on our website. We accept all kinds of the following cards: Visa, Maestro & MasterCard. Please ensure the billing address details entered at SagePay match the registered card address to ensure your transaction can be processed. Due to the high level of security checks in our system your payment will be rejected if address and card details don't match.

Invoice – 30 Day Terms

Official purchase orders on standard 30 day credit terms are accepted from the following agencies –

NHS Trusts, PCT's Foundation Trusts, GPs and other NHS agencies
Universities, Colleges and Schools
Police Authorities
Prison Service

Please note a valid purchase order must be provided when ordering. 

Pro Forma Invoice

If you are not listed above you can still choose to be invoiced on a pro-forma basis. Goods will only be shipped once the pro-forma invoice has been paid in full.

Leasing/Finance Options

We have a variety of lease options available allowing you to choose the equipment and training you need now without having large upfront costs. Leasing your equipment is a tax efficient way to acquire goods and services.

Your order can be placed online or you can e-mail your purchase order to – sales@defibwarehouse.co.uk